Nobody wants “buyer’s remorse” when it comes to something as important as life insurance! And yet, we hear it all the time… policy owners who wish they knew what they know now before they bought their policy. If you have life insurance questions, the time to ask them is BEFORE you apply for a policy. Yet, it can be hard to distill the most important questions to get you to the ideal product for your wants and needs.

Today we’ll help you put together some questions to consider early in the process. That way you can get more of what you WANT. (There are also questions to consider later, such as specific riders, amount of insurance, and beneficiaries, but first things first.) There are important questions you may not know to ask. Additionally, there are the questions that everyone asks that may be less important than you think!

Life Insurance Questions to Help You Choose the Right Company

When you’re shopping for life insurance, you probably have questions about the companies who sell insurance. Many companies have extremely similar products that are priced and perform similarly. This means there may be many “right companies” that will work well for you. What is essential is to choose the right TYPE of insurance and the right KIND of life insurance company.

Life insurance questions that will help you choose the right kind of company include:

1. Is the Company a Mutual or Stock Company?

We work with mutual companies because mutual companies work for the best interests of their policyholders, whom collectively own the company. “Participating” mutual life insurance companies are legally obligated to pay out their profits to policyholders as dividends. While not guaranteed, most mutual companies have paid dividends without interruption for many decades, even centuries.

When you work with a stock company, you’re a customer rather than a partial owner of the company. The objective of stock companies is to make a profit for their stockholders, rather than their customers. Your best interest as a policyholder is not necessarily their top priority. In fact, stock companies may not invest their money as conservatively as mutual companies. This can expose them to greater risk.

While most companies are either mutual or stock companies, there are also mutual holding companies (a hybrid that generally exists when a company is in the process of demutualization) and fraternal companies that operate for the benefit of their members, often part of a certain church, religion, or other groups of people.

2. Does the company have a long, solid history?

When it comes to life insurance, we believe that longevity is important! We recommend obtaining insurance with companies who have been in business for well over 100 years. If you’re choosing to work with a dividend-paying mutual company, it’s also worth your time to understand their history of paying the dividends (which are non-guaranteed).

3. Is the company well-rated?

While the financial crisis of 2008 demonstrated that rating agencies are not always reliable—especially when conflicts of interest exist—they are still an indicator of overall financial strength (or trouble). You want to purchase insurance with companies rated “A” or better (such as AA, A++) by the rating agencies (Moody’s, A.M. Best, Fitch, and Standard & Poor’s). We find that established mutual life insurance companies tend to have excellent credit ratings, so there are many good options.

Life Insurance Questions to Help You Choose the Right Product

In our experience, people try too hard to find “the right company” while NOT asking the other questions they should be asking. Or, they’re so focused on the company, they’re purchasing a type of life insurance that is WRONG for them!

If you’re shopping for life insurance, it’s perhaps more important to choose the right policy or product. Indexed Universal Life (IUL) policies have become extremely popular in recent years, yet many people don’t realize they can have some of the same problems as Universal Life policies that have recently unraveled. You can avoid buyer’s remorse by asking the right questions, such as…

1. Is Your Death Benefit Guaranteed for Life—Regardless of How Long You Live?

Of course, this question refers to life insurance that you intend to be permanent. Term life insurance is not guaranteed for life, only for a specific term. And there is absolutely a place in most people’s personal economy for term insurance, too. Listen to our podcast on “When You Should Get Term Life Insurance,” (which also addresses the question, “How Much Insurance Should I Apply For?”) and you’ll also find our post on Convertible Term Insurance helpful.

When you desire permanent life insurance… Watch out for death benefits that are only guaranteed with a special additional rider, or guaranteed only “to age 100,” an age which more and more people are living to see!

Another related question to ask is, “Does the policy endow?” This means that when you reach a certain age, if you are still alive, the policy benefit will automatically be paid to you because the cash value will equal the death benefit. (This used to be 100 and is typically 121 with new policies, a wonderful age to shoot for!) Endowment is the mark of a truly permanent policy because someone is guaranteed a benefit at some point. It won’t disappear. And if a policy endows, you also know it is a policy that is designed to grow substantial cash value.

2. Do Policy Loans or Flexible Premiums Jeopardize the Guaranteed Death Benefit?

Be sure to “read the fine print,” because changes such as these can actually nullify a guaranteed death benefit with some types of policies! Also, note if there is a minimum premium amount to keep the policy guarantees in place. Flexible premiums or other provisions can appear attractive. However, they can actually make it so you’re underfunding your policy. If loans and premium changes cause your policy to implode, your policy isn’t truly permanent.

3. Are the Premiums Guaranteed Not to Change?

“Flexible premiums” became a catch-phrase that sold a lot of universal life in the 1980s and 1990s. Yet by the 2000s, it became painfully obvious that these types of policies not only gave policyholders the flexibility to change premiums. It also enabled the companies to change premiums when it suits them. That’s because Universal Life (UL) and Indexed Universal Life (IUL) policies typically have changeable costs, such as rising mortality costs as the insured ages. The life insurance portion of the policy starts to climb dramatically as a person ages, and these costs can eat away at cash value, require higher premiums, or cause a policy to implode.

We think a much better solution is to have guaranteed premiums with the option for flexible payments. In other words, whether you’re paying premiums for 10 years or the rest of your life, you want a policy in which your premiums can never rise. Then, if you need to pause or reduce payments for a while, you can employ a variety of strategies that won’t implode your policy.

Also, explore if the policy would allow you to take advantage of a Guaranteed Reduced Paid-Up option. This would guarantee your ability to stop making payments at some point in the future, without obligating you to stop.

4. Can You Use Your Policy to Store Cash for as Long as You Wish?

On the other hand, you don’t want to be forced into stopping premiums before you’re ready! 10-pay and other policies that limit the payment term only allow you the option to continue premium payments for a certain span of time. If life insurance cash value is your primary tool for saving money and storing cash, you’ll want an option to continue premium payments as long as you still have the ability and desire to save money.

That may sound odd, because with most types of insurance (car, home, health), “premium payments” are usually an expense. Whole life policies work differently. As long as a policy remains in force, every premium dollar (plus additional growth or benefit) comes back to you and/or your beneficiaries.

5. Are Policy Guarantees Based Upon a Guaranteed Rate or a Guaranteed Dollar Amount?

We’re taught to think of everything in terms of ROI. Yet would you rather have fewer dollars earning a potentially higher rate of return, or more dollars growing for you steadily—guaranteed? This is one issue with Universal Life; it is sold as an affordable option that will earn sky-high returns and turn modest premiums into a fortune. Yet even if the cash value DOES earn the promised return, there often just aren’t enough dollars earning those returns to matter. This problem is exacerbated when policyholders choose to pay minimum flexible premiums.

Over a 30-year time period, you’re much better off having $1000 growing at 4% than $100 growing at 8%. By guaranteeing a minimum dollar amount, companies that provide whole life insurance are guaranteeing a minimum net return that is locked in. By guaranteeing a minimum net return, the company must also keep costs under control, to the benefit of the policy owner. (This is critical, as rising costs have been known to compromise Universal Life policies.) Dividends, which are historically reliable, though not guaranteed, increase returns further.

6. Are Cash Value Returns Tied to the Stock Market?

People often assume certain types of risk or tolerate a certain amount of volatility or uncertainty in their investments. We believe that permanent life insurance should be your long-term protection and savings vehicle—the CERTAIN, steady, guaranteed part of your personal economy that provides a stable foundation for all else. And while investments can certainly have a place in your finances, it is particularly important that your savings grow uninterrupted, preferably faster than inflation, and without the risk of loss.

Whole life insurance with a mutual company is not correlated to the stock market, and so it DOES provide steady growth and a sense of certainty. If you’re building an emergency and opportunity fund, it’s important that your cash doesn’t disappear when the stock market is down! Especially if you have other assets in the stock market.

If you are looking at a policy that is linked to the returns of the stock market, like an IUL, ask yourself:

• What is the current participation ratio?
• Is there an additional fee for participation, and if so, how often is it paid?
• What is the current maximum investment / index cap?
• What is the guaranteed minimum investment / index cap?
• If the stock market is level or losing, how can policy costs affect the minimum returns of the policy? (A policy with a 0% or even a 2% minimum rate with 2.5% costs will lose money.)
• Do I really want my savings plan to be compromised at the same time my investments are potentially losing money?

7. Does the Type of Insurance You’re Exploring Have a History of Lawsuits?

Just google “universal life insurance lawsuits” and you’ll find pages and pages of information on unhappy policyholders suing their companies, often because they were misled as to how the policies would perform. As Vinas & DeLuca Law Firm says in their article, “Why Some Policyholders Are Suing their Universal Life Insurers,” policy costs, especially mortality costs, are known to rise in such a way as to compromise the investment aspect and even the integrity of Universal Life policies. For further information, we recommend the Wall Street Journal’s “Surprise: Your Life Insurance Rates Are Going Up”.

And if you think that (IUL) Indexed Universal Life is somehow immune from this problem, check out what ClassAction.org has to say about the pervasive legal issues with IUL policies:

When someone purchases a life insurance policy, the insurance company may provide… an “illustration” of the policy’s benefits. While not binding, this illustration serves as an “educated guess” as to what the policy will be worth in any given year… however… reports within the industry suggest some companies may be misleading their customers when putting together their financial return illustrations… using current interest rates and costs to project policy benefits without taking into account how the performance of stock indexes and costs charged to the policyholder can fluctuate over time. Others may be representing a higher growth rate of the stock index than what most financial experts would believe to be reasonable.

In light of this information, perhaps you can understand why we’ve come to appreciate the guarantees of whole life insurance.

Do You Have the Right Help?

This question may be the last on today’s list, yet it is really the place you must begin! We recommend you work with a Prosperity Economics Advisor, such as Kim Butler at Prosperity Thinkers, who can:

• assist you from a Fiduciary standard
• see the “big picture” of your finances to ensure that your life insurance makes sense in the broader view of your personal economy
• have the capability of working with multiple life insurance companies
• assist you with illustrations, guidance, questions, paperwork and more, and
• help you understand your choices and the potential financial impact they may have.

If you do not have an insurance agent or if you have an experience with an agent or company that you are NOT comfortable with or is not providing you with helpful information, we invite you to talk with us and see how Prosperity Thinkers can help! We specialize in whole life insurance, alternative investments, and Prosperity Economics strategies that can help you automate your savings.

AN ADDITIONAL RESOURCE FOR YOU:

We have put together two downloadable forms for Prosperity Economics Advisors and our clients. The Life Insurance Questions Form has additional questions you may find helpful. (We’ll address some of these in more detail in a future article that will dive more deeply into policy riders and provisions.)